This notice describes how The Red Lion (we, us or our) use cookies and collect (and then process) personal data obtained from you when you visit our website.

You acknowledge and agree that your personal data may be processed in accordance with this policy. Without this, we will be unable to provide you with certain marketing communications.

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1. INTRODUCTION
 

We are the data controller in respect of any personal data we collect about you.

We have appointed a data protection officer who is responsible for monitoring our data protection compliance.

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2. COLLECTION OF YOUR PERSONAL DATA
 

We collect and process the following information about you; this is for the purposes explained in section 3.
 

• Information you give us

• Name, email address (personal and/or work), telephone number(s), date of birth, gender, interests, preferences, and competition entry details and answers

• Information automatically collected from you

• URL of the website you visited before browsing to our websites

• The time you spent on each page visited

• URLs of the pages you visited on our websites

• IP address used to connect your computer or mobile device to the internet
   

We may record or monitor calls, emails, text messages and other correspondence for training purposes to improve the quality of our offering and to prevent and detect fraud.

Information collected from third parties:
 

• Google Analytics – collects information about how visitors use our website.

• WIX - our website provider.

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3. USE OF YOUR PERSONAL DATA
 

We may use your personal data for any or all of the following purposes:
 

• to provide a high level of customer service (including assisting with any of your enquiries and bookings) and to notify you of any security and data breach alerts, and technical notices (including service messages and terms);

• to help operate, maintain and improve our offering

• to communicate with you about our offers, promotions, upcoming events, reviews and other news or those of our selected partners – this may be via email, telephone, text message

• to meet our legal obligations and for establishing, exercising or defending our legal rights;

• and to enable us to carry out targeted online advertising more likely to be relevant to you.

• For more information about our use of cookies and other similar technologies, see section 11.

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4. SHARING OF YOUR PERSONAL DATA

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We sometimes need to share the personal information we process with other organisations and, where necessary or required, we may share your personal data with the following categories of third parties:

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• service providers and suppliers assisting with our business activities, business associates, customers, payment services providers, hosting providers, providers of IT support, advertising platforms, providers of booking systems, providers of cloud-based software or services used by us, accounting firms and law firms;

• ombudsman, regulators, public authorities and security organisations, such as the police, HM Revenue & Customs and the Information Commissioner’s Office, to the extent required by law, regulation, court order or if necessary to establish, exercise or defend our legal rights, including if we suspect fraud or attempted fraud;

• current, past and prospective employers, recruitment and employment agencies, trade and employer associations and professional bodies and educators and examining bodies;

• financial organisations and advisors, credit reference agencies, debt collection and tracing agencies, and tenants;

• staff including volunteers, agents and temporary and casual workers;

• family, associates and representatives of the person whose personal data we are processing.

 

We may also share this data with the following:

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• current, past and prospective employers, recruitment and employment agencies, trade and employer associations and professional bodies and educators and examining bodies;

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5. TRANSFER OF YOUR PERSONAL DATA OUTSIDE OF THE UK OR THE EUROPEAN ECONOMIC AREA (EEA)
 

Some third parties to whom we may transfer your personal data may be located outside of the UK or the EEA. In the event of a transfer, we will seek to ensure that appropriate safeguards to protect your data are in place, which could include entering into a data transfer agreement with such third parties to ensure adequate protection for your information. Examples of the types of contractual clauses we may use can be found at the following link: http://ec.europa.eu/justice/data-protection/internationaltransfers/transfer/index_en.htm. 

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6. LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA
 

We will process your personal data where it is necessary:
 

• for the performance or entering into of a contract with you, including in order to provide our offering, process your payment and to respond to enquiries and bookings made by you;

• for compliance with our legal obligations;

• for the purpose of furthering our legitimate interests including to:

• improve our offering;

• operate efficiently and effectively;

• carry out behavioural advertising; and

• prevent, detect and investigate fraud or illegal activity.
   

We may also process your personal data on the basis of any consent given by you. This consent may be updated by unsubscribing or contacting us at contact@theredlionbetchworth.com 

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7. PROTECTION OF YOUR PERSONAL DATA
 

We are committed to protecting your personal data and to keeping it safe and confidential. We will therefore ensure that appropriate technical and organisational physical, electronic and procedural safeguards are implemented to protect it. Access to your personal data will also be limited to our employees and certain third parties who process it on our behalf.

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8. STORAGE OF YOUR PERSONAL DATA
 

Your personal data will generally be stored for up to 5 years.
 

We may, however, keep your personal data for longer than 5 years if we need it to fulfil our contractual obligations to you, the law requires us to maintain it for a longer period, or you have not withdrawn your consent.

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9. YOUR RIGHTS
 

You have the following rights, albeit some of them only apply under certain circumstances:

to have a copy of the personal data we have collected about you and to send a copy of it to another data controller;

• to update or amend the personal data we have collected about you if it is inaccurate or incomplete;

• to erase, or restrict the processing of, the personal data we have collected about you;

• to object to the processing of the personal data we have collected about you, including in respect of any data processed for direct marketing purposes;

• to withdraw any consents you have provided in respect of our processing of your personal data; and

• to lodge a complaint with the Information Commissioner’s Office (www.ico.org).

 

To exercise any of these rights, please contact us – see section 12.

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If you want to amend your personal data or preferences, please contact: contact@theredlionbetchworth.com 

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10. CONNECTING TO THIRD PARTY SERVICES INCLUDING SOCIAL NETWORKS

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Our offering may contain links to third-party apps, services, tools and websites that are not affiliated with, controlled or managed by us (including Facebook and Instagram) and these services and links may also include social networking features (such as the Facebook® “Like” button and widgets, “Share” buttons, and other interactive mini-programs). 

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11. COOKIES

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We collect data about how you interact with our website through the use of cookies and other similar technology.

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What is a cookie?
 

Cookies are small text files containing small amounts of information which are downloaded to your computer or mobile device when you access our website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie.

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Why do we use cookies?
 

Cookies are useful because they allow our website to recognise your device. We use them to make our website work more efficiently, as well as to store information about your preferences or past actions. You can find out more information about cookies at www.allaboutcookies.org.

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We also use cookies to enhance and improve your online experience (for example, by remembering your language and/or preferences) and to better understand how our website is used. Cookies may tell us, for example, whether you have visited our website before or whether you are a new visitor. They can also help to ensure that adverts seen online are more relevant to you and your interests. They cannot be used to identify you personally.

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What types of cookies do we use and how?
 

We use the following types of cookies:

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• ‘session cookies’: these are allocated to your device only for the duration of your visit to our website – they are deleted automatically once you close your browser; and

• ‘permanent cookies’: these survive after your browser is closed and can remain on your device for a period of time – they can be used by our website to recognise your computer or mobile device when you open your browser and browse the internet again.

• These cookies may be served directly by us to your computer or mobile device (so-called ‘first-party cookies’) or by one of our service providers (so-called ‘third-party cookies’). A first-party cookie is only used by us to recognise your computer or mobile device when you revisit, or access content via, our website. Third-party cookies can be used to recognise your computer or mobile device across different websites (and are most often used for analytical and advertising purposes).

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What purposes do we use cookies for?
 

We use cookies for the purposes stated below:

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• essential cookies: these are essential to provide you with services available through our website – without these, providing core functionality, such as transactional pages and secure login accounts, would not be possible;

• analytics cookies: these are used to collect information about how you and others use our website – the information gathered does not identify you and is aggregated – this includes the number of visitors to our website, the websites or other applications that referred them to us, and the pages that they visited on our website. We use this information to help operate our website more efficiently, to gather broad demographic information and to monitor the level of activity;

• functionality cookies: these allow our website to remember choices you make (such as your user name or the region you are in) and provide enhanced, more personal features – they can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise – they may also be used to provide services you have asked for, such as watching a video or commenting on a blog – the information these cookies collect may be anonymised and they cannot track your browsing activity on other websites;

• performance cookies: these collect information about how you and others use our website, for example, which pages are most visited, if error messages come up and how effective our online promotions are – they are only used to help us improve how our website works, and to ensure ease and speed of use;

• marketing cookies: these facilitate online advertising to tailor adverts based on someone’s past visits to our website and serve these across the web – you can set preferences for how Google advertises to you using the Google Ads Settings; and

• social media cookies: these are used when you share information using a social media sharing button or “like” button on our website or you link your account or engage with our content on or through a social networking site such as Facebook or Instagram – the social network will then record that you have done this, and the information may be linked to advertising activities such as targeted banners
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12. CONTACT INFORMATION AND UPDATING YOUR PREFERENCES
 

If you have any comments or questions, please contact us at The Red Lion, Old Road, Betchworth, Surrey, RH3 7DS (marked for the attention of our Data Protection Officer), via phone (01737 843336) or via email (contact@theredlionbetchworth.com).
 

To unsubscribe from any of our marketing-related activities, please follow the link at the bottom of any of our e-communications. Alternatively, please contact us at contact@theredlionbetchworth.com and we will process your request.

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If you wish to make changes to any personal data collected, please email contact@theredlionbetchworth.com

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13. CHANGES TO THIS POLICY
 

Any changes we make to our privacy notice in the future will result in publication of an updated notice on this page and, where appropriate, notified to subscribers via email.